How the G20’s Postal Services Are Meeting the Challenges of the
21st Century

Oxford Strategic Consulting is pleased to announce the release of the report: “Delivering the Future: How the G20’s Postal Services Are Meeting the Challenges of the 21st Century
This 60-page report aims to stimulate debate and discussion on the future roles of Universal Service Providers, using new statistical methods and detailed analysis to compare and rank G20 postal services. The report looks at the changing roles of the Universal Postal Service Provider (USP) in the 21st Century, investigates the difference between developed and emerging markets and analyses the performance of each USP in the G20.
Click here to purchase your report in pdf or hard copy Early Bird discount available - save 10% on the standard pricing

Click here to purchase your report in pdf or hard copy
Early Bird discount available – save 10% on the standard pricing

Summary

In today’s rapidly changing world, the viability of the postal services is under threat in many developed countries. Instant, electronic communications are displacing the exchange of documents at a rapid pace, while e-payments are supplanting paper payment methods. The disappearance of much of the historical postal business leads to three overriding questions:

-    Is this the beginning of the end for the traditional postal empires?
-    Is the role of the universal postal operator changing?
-    How are different postal service providers performing in this new world?

This report investigates the role of the Universal Postal Service Provider (USP) in the G20 countries and ranks their performance on the basis of how effectively USPs address 21st Century challenges.

For the first time, a statistically valid method has been developed to stimulate debate and to assess and compare performance across diverse metrics. Using this new method, this report assesses and ranks Universal Postal Service Providers according to:

1. Provision of Access to vital services – enabling the participation of all sections of the community in economic activity.

2. Operational Resource Efficiency – A view on how effectively human resources are being used.

3. Performance and Public Trust – the level of public approval achieved through effective performance of mail delivery activity
   

The 60-page report provides:

• Rankings and analysis of current performance and performance over time for each USP in the G20
• Discussion of the factors affecting USPs and the impact on their future roles within developed and emerging markets
• Evaluation of and commentary on each USP within the G20

Contents

Executive Summary
The Universal Service Provider in the 21st Century

• The Increasing Universality of Digital Communications
• Financial Sustainability
• Emerging Markets
• Changes to market conditions and customer expectations
• Historic and future responses to these changes
• Fulfiller of last resort

Establishing Performance Metrics for Universal Service Providers

• Provision of Access to Vital Services   
• Operational Resource Efficiency
• Performance and Public Trust
• Change over time

Country Rankings

• Research Constraints and Limitations
• Provision of Access to Vital Services
• Provision of Access to Vital Services - Analysis
• Operational Resource Efficiency
• Operational Resource Efficiency - Analysis
• Performance and Public Trust
• Performance and Public Trust – Analysis
• The Best and Fastest Improving Universal Postal Service Providers in the G20
• The Best and Fastest Improving USPs - Analysis
• Overall Conclusions

Discussion and Profiles of each USP in the G20
Appendix - Methodology
Detailed Rankings
References

Click here to purchase your report in pdf or hard copy
Early Bird discount available – save 10% on the standard pricing

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